Putirgohona
1. Our Commitment
At Putirgohona, customer satisfaction is our priority. We aim to provide quality products and a reliable online shopping experience. This Return & Refund Policy explains how customers can request a return, replacement, or refund for eligible purchases made through our website.
2. Eligibility for Returns
Customers may request a return or replacement if:
- The product arrives damaged or defective.
- The wrong product is delivered.
- The product differs materially from its description on our website.
- Another valid reason for a return applies under the terms of the purchase or applicable law.
Returned products should, where reasonably possible, be unused and accompanied by their original packaging, accessories, and proof of purchase. These conditions will not override any consumer rights provided by applicable law.
3. Return Request Timeframe
Please contact Putirgohona within 48 hours of receiving your order if you notice damage, defects, or an incorrect product.
To help us resolve your request quickly, please provide:
- Your order number.
- The name of the product.
- A description of the problem.
- Clear photographs or a video showing the issue, where applicable.
This is our standard reporting procedure and does not remove any rights or remedies available under applicable law.
4. Non-Returnable Products
Subject to applicable law and any rights relating to defective, damaged, misdescribed, or incorrectly delivered goods, certain products may not be eligible for return, including:
- Used personal-care and hygiene products where a return is legally restricted for health or safety reasons.
- Customized or personalized products, except where a return or remedy is required by law.
- Products damaged through misuse or improper handling after delivery.
- Products explicitly identified as non-returnable before purchase, where such exclusion is lawful.
Please review the product description and any specific return conditions before placing your order.
5. Refund Policy
If your return or refund request is approved, Putirgohona will explain the applicable refund method and expected processing time.
Where practicable, approved refunds will be initiated within 7–10 business days after the return is approved and any necessary inspection is completed. Actual receipt of the money may depend on the payment provider or financial institution.
Refunds may be issued through the original payment method or another mutually agreed lawful method.
If a product is unavailable for replacement, we will inform you and arrange an appropriate refund or other lawful resolution.
Nothing in this section limits any refund entitlement or deadline required by applicable law.
6. Replacement Policy
Putirgohona may offer a replacement for a product that arrives damaged, defective, or incorrect, subject to availability and applicable law.
If a replacement is unavailable or unsuitable, we will discuss an appropriate refund or alternative remedy with the customer.
7. Return Shipping Charges
- Putirgohona error: Where the return results from a damaged, defective, misdescribed, or incorrectly delivered product, Putirgohona will arrange or cover reasonable return shipping costs, as applicable.
- Other approved returns: The customer may be responsible for return shipping costs where permitted by law and disclosed in advance.
- Shipping instructions: Please contact our support team before returning any product so that we can provide the correct procedure.
No shipping charge or deduction will be applied where prohibited by applicable law.
8. Order Cancellation
Customers may request cancellation before an order is dispatched.
If an order has already been dispatched, cancellation may not be possible, and the applicable return procedure may apply.
For prepaid orders cancelled before dispatch, refunds will be initiated within the applicable legal timeframe and communicated to the customer.
9. How to Request a Return or Refund
Please follow these steps:
- Contact Putirgohona through our official website or customer support channel.
- Provide your order number and contact details.
- Explain why you are requesting a return, replacement, or refund.
- Share supporting photographs or videos if the product is damaged or incorrect.
- Follow the return instructions provided by our support team.
Please retain your order confirmation until your request has been resolved.
10. Customer Support
For questions about returns, refunds, replacements, or cancellations, contact us using the details below.
Business Name: Putirgohona
Website: putirgohona.xyz
Email: nizam232023@gmail.com
Phone: 01628630631/01712430506
Business Address:Mohammadpur, Dhaka/ College Rode, Patharghata, Barguna, Dhaka, Bangladesh
We aim to respond to customer inquiries as promptly as possible.
11. Policy Changes
Putirgohona may update this policy when necessary. Any revised policy will be published on this page with an updated effective date.
Changes to this policy will not retrospectively remove customer rights or remedies that are protected by applicable law.
12. Applicable Law and Consumer Rights
This policy is intended to be applied in accordance with the applicable laws and regulations of Bangladesh, including relevant consumer protection and digital commerce requirements.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Customers may contact the relevant consumer protection authority in Bangladesh if they need assistance with a consumer complaint.
Thank You for Shopping with Putirgohona
We appreciate your trust in Putirgohona and are committed to providing a fair, transparent, and customer-friendly shopping experience.
Putirgohona — Your Trusted Online Shopping Destination.

